Customer Care

Welcome

Please take time to read my shop policies. 

Most earrings and necklaces will ship within 5-10 business days of payment. 
Custom orders will take up to 3-4 weeks to ship. Please see shipping section for details on the methods we use to your region.

Please note that any diamonds I purchase come from legitimate sources not involved in funding conflicts and are in compliance with United Nations resolutions. I guarantee that the diamonds are conflict free, based on personal knowledge and written guarantees provided by the supplier of these diamonds.

If you have any questions about my products, your order or shipping, contact me at my email address.

CUSTOMS DUTIES AND TAXES

Customers are responsible for any customs duties applied to the importation of their order. 

Every country has a limit on the value of imports before applying customs duty and tax. Many countries require the buyer acquire permits prior to receipt of purchase. There are also restrictions on the type of jewellery that can be imported. 

Under NAFTA (free trade agreement) USA purchases are duty free up to $1500USD. Over this amount duty averages 7-9% of total declared value.

You can check with your local Customs office to get an estimate of duties and taxes on your purchase or contact us for more details on the item you want to purchase.

Payment

Quotes and prices are in USD. They may be converted to your currency through our website (see top of page for currency conversion). 

Canadian customers will be billed applicable taxes at time of purchase.

Shipping

The following are the rates for shipping from Canada. We use the most cost effective method for each item. If you need faster shipping please contact us for a quote. Custom upgrades will be billed prior to shipping.

Light Packet Air/Small Packet Air:
Items under $100 ship Light Packet (flat) or Small Packet (boxed).
There is no tracking or insurance. Delivery time is 4-10 business days. If you order totals over $100 you may want to consider an upgrade to Tracked which has $100 insurance and tracking.

Tracked/Expedited:
Items $150- $500 in value will ship by Tracked or Expedited to the USA, European Union, GB, Australia/NZ and Asia. Tracked has $100 insurance and Expedited up to $1000 insurance and tracking. Delivery times vary from 4-7 days to the USA and 6-12 days for everywhere else. 

Express:
Items $500-$1000 usually ship by Express Post. This has tracking and insurance and takes 2-3 business days to the USA and 6-7 business days overseas. Upgrade would be to FedEx overnight service.

FedEx
All items over $1000 are shipped by FedEx. Shipping is overnight to Canada and the USA. Overseas destinations will be given a quote and ADDITIONAL FEES may be required. 

Refunds and Exchanges

All of our jewellery is custom manufactured with care, carefully inspected and free from known defects. I will repair or replace any defective pieces as I see fit and deemed to have been defective as a result of manufacturing, for a period of one year from the date of purchase. If any work is done by a third party (ie. sizing, setting or finishing) this guarantee is void unless the work is pre-approved by us. 


READY-TO-SHIP JEWELLERY that is not created as a custom order may be returned for refund, credit or exchange within 7 days of date of receipt. The item must be in its original, unused condition, with no missing, broken, or exchanged stones and the finish of both metal and stone(s) is unscratched and unmarred. IF THE RING HAS BEEN CUSTOM SIZED TO FIT, YOU CAN ONLY RETURN FOR CREDIT OR EXCHANGE. 

CUSTOM JEWELLERY IS FINAL SALE. My guarantee is that the piece will match the final design you approved through detailed photos, including the dimensions, type of stone(s) and metals (gold or silver). Note that all handmade jewelry will differ slightly due to the nature of the craft and may include minor variations in the overall size of the piece(s) and/or minor differences in the stone colors and shape. 

If you cancel the order after the piece of jewellery is in production or finished (but not yet shipped), there will be a restocking fee of 10-20% of the quoted price.

Original shipping charges are not refundable for any returns. 

If you wish to return a piece of jewellery, please contact us first. We will supply you with the correct customs information for your return. We are not responsible for item(s) lost or damaged in transit. Return shipping costs are the responsibility of the buyer.

Earrings: In the interest of health and hygiene standards, all sales are final.

Additional Policies and FAQs

Please make sure you know your ring size. Do not guess or measure with a piece of string or tape measure. For the most accurate size you can go to any jewellery counter and ask for a measurement. 

Please note that I do not work with customer-supplied stones or metal.

Re-sizing of finished rings will incur a $20-30 fee plus shipping.

Custom Orders

We would love to work with you to create something unique and bring your vision to life.

Please read the following so you know what is involved...

The custom order process for a new jewelry design starts with your convo or email. During this first phase I ask you to tell me something about the jewelry you want (the type, stones, metal or anything else important to you). All quotes are in USD.

The next step begins after I have a clear understanding of your design. Once we have agreed on a design, price, payment plan and delivery schedule I will send you a confirmation. When the design is approved and a deposit is made I will beging work on your ring. The final balance is payable when you approve the finished piece through detailed photos. 

Should this order be cancelled at any time during production a non-refundable fee of 10-20% of the value of the item will apply.  Once the finished piece is complete and approved it is a final sale.

We do not work with customer supplied stones or jewellery for liability reasons.

Custom designs may be relisted and used in our shop and portfolio for future sales and marketing. 

 

Layaway Plan: 
Layaway requires a 20% deposit, with the option to pay in equal installments weekly or bi-weekly. Payments must be completed within 60 days. If for any reason payment cannot be completed and the order is cancelled we will refund your payment less a 10% fee based on the value of the purchase.

Wear and Tear:
Jewelry is fragile and should be worn with care. Please do not wear your jewelry in the shower or during extreme physical activity. Pearls and softer stones such as turquoise are delicate and should not come into contact with perfumes or hairspray. Oxidation/discoloration can happen to most metals. Please keep your jewellery in a sealed baggy, or box.



Price and Orders Are Subject To Change and/or Cancellation

As the price of diamonds, gemstones and/or gold are constantly changing we reserve the right to cancel any and/or all orders placed on this website that we are unable to,and/or are unwilling to fill, for any reason at our sole and absolute discretion. You will be notified by email should your order have to be canceled.  If you are about to place an order for a large volume of items we suggest that you contact us for a price quote first.